Connect. Inform. Engage.    

36395 HELP

1.  How do I opt out or how do I receive help?

To opt out of any mobile program at any point, simply text STOP to "36395" to opt out/unsubscribe from messaging. Text HELP to "36395" for help.

2.  Are there costs associated with the mobile program?

There are no premium rates charged or direct costs associated with our programs. However, message and data rates may apply. Please contact your mobile service provider for details.

3.  How many messages will I receive?

For most programs, you may receive an average of 5 messages per month depending on the frequency of your activity at the pharmacy. Please refer to the program terms and conditions provided during enrollment for additional/specific information.

4.  What do EngagedMedia mobile programs provide?

EngagedMedia ("EM") programs often provide text message alerts & reminders, helpful information, discount coupons, prescription status alerts, and refill reminders for certain branded therapies. You may receive text messages related to your pharmacy prescription activity as well as options to utilize other services to help you process your prescription at the pharmacy.

5.  Will you share my personal information with third parties?

We respect your interest in keeping your personal information private. We will never sell or rent your information to any third parties or outside mailing lists. For more information, see our privacy policy or review the terms of your offer.

6.  What carriers are supported by your programs?

We support all major carriers in the continental United States, Alaska, Hawaii, Puerto Rico and the other U.S. territories. Please contact your mobile service provider for more information. Also, please note that T-Mobile is NOT liable for delayed or undelivered messages.

7.  Do EM mobile programs include MMS messages?

Some mobile programs may include MMS messaging. Interacting with MMS messages is the same as SMS messages. Text STOP to opt out. Text HELP for help.

8.  Do I have to pay extra for MMS messages?

There are no premium rates charged or direct costs associated with MMS messages in our programs. However, message and data rates may apply. Please contact your mobile service provider for details regarding MMS messages.


Phone issues

1.  What happens if my phone is switched off?

The message will be queued for delivery and may be deleted after a certain time, depending on your provider. Contact your mobile service provider to find out how long messages are held before they are deleted.

2.  Will I receive my mobile program text messages when I'm traveling abroad?

Yes, but you may have to pay additional charges from your provider to receive messages when traveling abroad. Contact your mobile service provider for more information about message and data rates when abroad.

3.  What should I do if my mobile number changes?

If your mobile number changes, you may re-enroll in the mobile program by texting the unique trigger word and short code corresponding to your offer, or any other method you may have originally enrolled. Refer to the terms of the program for more information on eligibility.

4.  What if I lose my mobile phone or it stops working?

If you need to replace your mobile phone but your number remains the same, your text messages from our mobile programs should continue without interruption. If you discontinue your mobile service or need to change your number, you may simply re-enroll in the program to receive your messages.


Pharmacy issues

1.  What if my pharmacist doesn't know about the mobile program for my offer or won't honor my savings?

Most pharmacists should be familiar with the electronic savings offers provided by EM mobile programs and we've worked hard to make as many pharmacists as possible aware of each mobile program. However, some may not yet be familiar with it or how to use it. Simply refer your pharmacist to the corresponding pharmacy instructions found within the text message coupon or offer materials, or have him/her call the 24/7 claims processing phone number associated with the offer. This may be found on either the program materials or the text message(s) containing the offer BIN, PCN, and Group Number.

For additional help with any of our mobile programs, you may contact us at:


For more information about EngagedMedia‘s Privacy Policy and Terms of Use, please contact us:

EngagedMedia, LLC
3423 Piedmont Rd NE Suite 300
Atlanta, GA 30305
or visit here


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